Is your HP computer not responding?

We no longer offer HP recovery media through our webshop. For more information on the availability of recovery media, we recommend that you consult the HP website.

Buy HP Recovery Media

Your benefits

HP official

Official HP Recovery Media, including original, updated operating system and drivers

Easy process

Easily perform a full system recovery with step-by-step guidance

Windows operating system

Quickly reinstall the original Windows operating system -Windows 10, Windows 8 or Windows 7- depending on your device

Recovery media

Depending on your device, you will receive an HP Recovery Disk or HP Recovery USB containing the original configuration and installation instructions

HP Recovery Media

Restore your slow or unresponding HP computer

Reset device to original shipping configuration

Includes an HP Recovery Disk (CD) or HP Recovery USB

Delivery: Standard (4-6 business days) or Express (3 business days)

Find your HP Recovery Media

How it works: 3 easy steps

1. Purchase

Purchase your HP recovery media online. Input your product number on this page to see if your computer is eligible for an HP Recovery Disk or USB.

2. Receive

Choose the place and time of delivery at check out. Standard delivery (within 4-6 days) or Express delivery (within 3 days)

3. Install

Insert the HP recovery media in your PC and follow the instructions to restore your product to its original configuration.

Please note the recovery media format we ship by default is a USB. However, depending on the device you own or USB stock level, a recovery CD could be shipped instead.

Find your HP Recovery Media

We need your HP product's serial number to present your personalised HP Recovery Media offer. Provide it automatically via the button, or manually insert your serial number. You will then see your HP Recovery Media offer and prices.

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I want to add my serial number manually

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What our clients say

I am very pleased. It is now like new in every aspect.

Anton R.

The disk delivery was prompt and well packed. The customer service team kept me well informed of its progress for delivery.

Anna V.

The software cd that arrived I put into my computer and my printer now works like a dream, thanks a lot.

Johanna S.

About HP Recovery Media

These are the top questions for HP Recovery Kit. Click on a question to find the answer.

What is HP Recovery Media?

HP Recovery Media are official HP Recovery Disks or USB, custom made for your specific HP device. For computers it includes the latest Windows Operating System and drivers. For printers it contains the latest printer software and drivers. It comes with step-by-step guidance on how to perform the system recovery for your computer, or how to reinstall your printer. You typically use the HP Recovery Media when your HP computer or printer doesn't respond and you need to reset it to the original shipping configuration.

Is my HP Recovery Disk compatible with other devices?

No, HP Recovery Disks are specific to the unit that they are created or purchased for and will not work on other units.

Can I buy a second set of HP Recovery Disks?

Yes, if you need a second set of the HP Recovery Disk, it's possible to buy another set. It's generally not possible to create a second set of Recovery Disks yourself.

How much does HP Recovery Media cost?

You can purchase your HP Recovery Kit on the Best2Serve website starting at £ 41.45 / €49,20 (computer) or £ 10,21 / € 15,25 (printer). The price of the HP Recovery media depends on your HP product; you can find your product number at the back of your HP product and check the price of your Recovery Kit.

Can I download the HP Recovery Disk?

No, the HP Recovery Disk is not available for download. Depending on how your product is functioning and the condition of your hard drive, it may be possible to Create an HP Recovery Disk yourself. Or to purchase a Recovery Kit, fill in your HP product number and follow the instructions.

What is the difference between the HP Recovery Disk and a Recovery Disk I make myself?

An HP Recovery Disk that you purchase includes the latest operating system and drivers, and therefore is more up to date than a Recovery Disk you make yourself - which contains only the operating system and drivers that come from your computer. Please note that the latest operating system on HP Recovery Media depend on whether or not your hardware product was tested by HP with newer operating systems. To know if your HP Recovery Media will include Windows 10, you can check your HP hardware in the full list of tested products here. If your product is on the list of tested products, the Recovery Media will include Windows 10.

How long would it take till I receive HP Recovery Disk or USB?

You can choose between Standard or Express delivery at check out. Standard delivery will take between 4 to 6 business days. Express delivery will speed up delivery to maximum 3 days after purchase. For more information on express delivery cost please view the shipping costs page.

How do I use the HP Recovery Media?

To use the HP Recovery Media, start the computer and wait until it has fully started up, then in sert the HP Recovery USB or Disk into the drive tray. Follow directions for further installation.

Download HP Care Pack terms & conditions